Your calls always answered within 5 rings.
Excellent customer service. Everything went to plan with no problems. I will be back
As usual with DialAFlight everything was excellent
Big thank you to your team who got us home after our first flight of three was cancelled - special thanks to Tristan, Stan and Corrine who went above and beyond.
Connie is brilliant - I recommend her to everyone who travels!
The service we received was excellent, as it's been on each occasion we have used your services. The flights were exactly what we required and the suggestion to make a stop over to get the best price worked out really well. We'll use your services again next time we're making a trip abroad.
Excellent service DialAFlight, thank you very much.
Everything worked out well. No problems at all.
My flight back was cancelled but I was able to ring a 24/7 number where the advisor was very helpful and did her best to get me on the next available flight. Unfortunately, this wasn’t possible as I had already checked in and Qatar Airways wouldn’t let her change it.
Always helpful with quick responses
A truly personal service, you feel like you are being assisted by a friend
Dale was brilliant
I received the usual high quality service from Amy Hibbert that I have been used to over more than 20 years of using DialAFlight
So helpful, efficient but friendly at the same time
DialAFlight says what it does and does what it says. Having used DialAFlight for a number of years, we have had peace of mind knowing that if there is ever a problem they are at the end of a telephone line to help from anywhere in the world.
Many thanks to Raphael in particular, but to the whole team. You helped us out of a very difficult situation and took all the worries away so that we had a stress free and very enjoyable trip. Can't thank you enough.
Exceptional flight with outstanding service and lovely staff. Will book again very soon. And you found us the best deal!
Excellent communication from DialAFlight staff - thanks Harvey.
I've booked with DialAFlight multiple times and have always been very happy dealing with them and getting the best dates and times to suit my requirements. They are always friendly and answer the phone very quickly with no annoying pre recorded messages or push button navigating. They are reliable and you can always phone again to check any concerns.
Deborah was absolutely amazing with her help when I needed flight changes in Dubai due to the flooding. I wouldn’t have got back to the UK so quickly without her.
Becky was my link for the holiday of a lifetime. She did an excellent job of keeping me updated and although we didn’t have to call on her for help it was a big reassurance that someone was there at the end of the phone.
Thank you to Daryll and his team at DialAFlight who allowed me to travel with complete peace of mind!
All the flights were really good. However coming back home from Auckland to Shanghai, I wish I’d been made aware that my suitcase would need to be collected at Shanghai and then rechecked in. It wasn’t a pleasant or particularly easy experience. Anyway it all worked in the end.
You are not to blame for the poor service I received on my business class flights from LHR to AKL via Dubai but I will not be booking Emirates in the future
No issues from your end but Dubai airport and Emirates were very poor as far as communication went during our six and a half hour delay.
Great friendly service. Makes life so much easier using them. They find you exactly want you want in a matter of minutes whereas in the past it's taken me hours
Great service and prompt attention
Great service as usual. Excellent phone pick up, good prices and wonderful advice about which airlines, stopovers and timings.
Zoe always delivers.
Annabelle C is amazing and I'd book again with her!
Lloyd was very helpful at all times
Peru is often considered a backpacker’s destination - after all, one of the highlights is a long hike to Machu Picchu in less-than-glamorous (but certainly scenic) conditions.
But as the country has become increasingly popular destination, trips there have been transformed - and it's possible to stay in the lap of Peruvian luxury. Following the cue of Gwyneth Paltrow, who visited recently with her children Apple and Moses, five-star options include hotels with personal butler service, restaurants with world-renowned chefs, and even (if you can really push the boat out, so to speak) private train travel. An Inca citadel in the 15th and 16th centuries, Machu Picchu wasn’t on most of the world’s radar until it was ‘discovered’ by Hiram Bingham in 1911. With its breathtaking views of the Andes and improbably-located ruins, it’s truly a sight to behold.
The Sumaq Machu Picchu Hotel is one of two five-star hotels in town - it's the go-to spot for celebrity visitors such as Indian actress Aishwarya Rai and has racked up accolades for being one of the top hotels in South America. After being picked up from the town’s rail station, guests are welcomed with a pisco sour - the country’s signature drink - as well as home-made chocolate in their rooms, where they can enjoy sweeping views of the Vilcanota river and mountains.
Following a day up at the ruins, nothing is more welcome than a stint at Sumaq’s Aqlla Spa, where visitors have a range of blissful treatments from which to choose, including the signature Aqlla massage and Andean stone massage.
Though there are direct trains that take travellers to Machu Picchu all the way from Cusco, Inca Rail offers a private chartered service, the Inca Princess, from the Sacred Valley town of Ollantaytambo.
Stars to have chartered it have included Miss Paltrow, Mick Jagger, Bono, and David Guetta, as well as foreign leaders. The Inca Princess provides an entire private car with a dedicated staff of three for the 1 hour 45-minute journey.
For a $10,000 round trip, the car seats up to eight, who are welcomed on board with champagne or tea, served a gourmet meal and who watch the stunning countryside through UV-protected windows, or from the car's balcony.
Peru’s Sacred Valley is dotted with rich in Inca heritage, including villages, Ollantaytambo and Pisac, archaeological site, Moray, and ancient salt mine, Salineras de Maras.
The Tambo del Inka, a Luxury Collection Resort & Spa, Valle Sagrado is a Starwood resort that has earned awards for sustainability and enticed famous names such as Susan Sarandon and, most recently, Jill Biden.
Tambo del Inka’s Hawa restaurant serves organic vegetables from its own garden, and adventurous eaters can try a local delicacy, cuy - that’s guinea pig - served in a less intimidating fillet form.
The former capital of the Inca empire, Cusco can keep a visitor busy for days with its beautiful churches, convents, and temples.
The JW Marriott Convento hotel is a restored 16th-century convent which retains some original structure. Check-in under the glow of a giant 70,000-Swarovski-crystal homage to the sun god Inti, and guests are welcomed with a helpful cup of coca or mint tea, which can alleviate altitude sickness. The property - the bedrooms of which have oxygen piped in - is built atop Inca ruins, and tours highlighting its history are offered.
The Belmond Palazio Nazarenas hotel, which has had stay One Direction and, again, Miss Paltrow, is also a former convent, with fountains in the courtyards dating back to the 17th century. The rooms here are also oxygen-enhanced. A personal butler escorts guests to their rooms.
The Senzo restaurant is beside the pool and is headed by Virgilio Martinez, the chef behind Lima’s world-renowned Central restaurant.
The capital is often overlooked, but is worth a stop for scoping out the pretty Miraflores neighbourhood and partaking in the foodie scene - particularly if you can get a reservation at Central, which ranked number four on the exclusive World’s 50 Best Restaurants list last year.
The award-winning Swissotel Lima boasts a grand lobby with live music. Bedrooms have walk-in closets and cosy robes - while the spa is the last word in luxury.
First published in the Mail on Sunday - April 2017 More articles below...
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