Your calls always answered within 5 rings.
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
I was already convinced The Maldives were as good as it gets for a beach holiday. Hot sun, over-water villas, white, talc-like sand, psychedelic snorkelling and glittering turquoise ocean are all a given.
But Soneva Jani, a new luxury eco-resort and latest A-list bolt-hole on Medhufaru in Noonu Atoll, about 125 miles north of the capital Malé, is on quite another level. Set on a lagoon that could hold 7,000 Olympic pools, and so flourescently blue it could be illuminated by under-sea lightbulbs, it feels almost unreal.
A WARM WELCOME
Stepping off the seaplane we were greeted at the dock by our 'Man Friday', Roman. A young ex-soldier from Ukraine with flawless English, Roman welcomed us with fresh coconut water and icy towels infused with orange water.
Then he golf-carted us through forests of screwpine and banyan trees to our villa, the last on the bleached-wood boardwalk that runs higgledy-piggledy through the middle of the island.
ALL ROUND LUXURY
To the south are four more islands that belong to Medhufaru - an archipelago, really, more than an island - all of which are uninhabited.
Soneva Jani (the Sanskrit word for 'wisdom') is one of the world's lowest-density resorts, with only 25 villas on 150 acres. If you're seeking seclusion - obviously the aim of former guests Will Smith and Kate Winslet - then this is for you.
Many villas have a water slide running from the living room to the lagoon. We had a remote-controlled retractable ceiling over our bed so we could stargaze from our pillows.
We could have gone on a dolphin cruise but often we could see them from our villa. It's not unusual to see 100-strong pods of bottlenoses spinning and somersaulting along the reef. There are harmless baby sharks too, deposited by their mothers in the lagoon to avoid predators.
WHERE IT ALL BEGAN
Sonu Shivdasani and his Swedish wife Eva are pioneers of the luxury eco-resort concept and founders of the Soneva 'chain' (Soneva Fushi, Jani's sister resort, is about 80 minutes away by speedboat, and there's also Soneva Kiri in Thailand).
They cater for guests who want a seven-star experience but an added, almost obsessive, regard for the environment.
From the purple cushion pads on our pedals so we could ride our bikes everywhere shoeless to the glass floor in the bathroom so you can watch the fish - no detail is overlooked.
In the 'gathering', the three-storeyed heart of the resort, there's a sushi room, a 24/7 home-made chocolate and ice-cream room with 50 flavours, and an overwater spa.
At So Starstruck, the resort's turreted open-air observatory, you can have dinner with resident astronomer Mike Dalley (low-light pollution means the Maldives is a magnet for astronomers from all over the world). A massive telescope emerges silently out of the glass floor.
A DIFFERENT ETHOS
The high-tech experience is the perfect foil to the resort's 'No Shoes, No News' ethos (you're given a beautiful linen bag to put your shoes in when you arrive and strongly urged not to put them on again until you leave).
As Bond-like as the telescope is the overwater 'silent' cinema, kitted out with divinely comfortable, yards-deep sofas and hammocks, where guests are provided with Bluetooth headphones.
This helps not to disturb the giant mangrove crabs which are out in force as dusk falls.
Solar is a big part of the power source and fresh water is also produced on site, via the resort's own desalination system.
An extensive organic vegetable garden supplies most of the resort's produce. Maldivian cuisine is wonderful - especially a breakfast speciality called mashuni, a mixture of freshly-grated coconut, chilli and canned tuna. I didn't hold back on the basil and yogurt sorbet or focaccia bread and tapenade. But the mark of a truly amazing holiday is this - when I put on my 'real' clothes to go home, my jeans felt at least a size too large.
First published in the Daily Mail - October 2017
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements