Your calls always answered within 5 rings.
The whole experience with DialAFlight was exceptional. Rebecca and Stuart from the beginning were so professional and helpful. Rebecca organised my travel efficiently and I was totally confident that all my travel arrangements were in place. On my return journey the flight was delayed due to bad weather so I missed my connection. As I was sitting in Amsterdam airport waiting to board a re-scheduled flight Stuart called to check that I was OK. Incredible service. I will always be using DialAFlight for future travel.
My flight was cancelled. Luggage left behind. You guys were excellent in listening and helping. Thank you.
Trevor and his team did an excellent job after Air France cancelled 2 of our flights then strikes caused another change
We have used DialAFlight for a few years now never had a problem - thank you so much
I was recommended to you and was really pleased with the aircraft, the cost, the spacious seats and staff. I will be booking again real soon.
Only hotel that did not meet expectations was Si No Como
Billy is so helpful - have recommended to many people. Always happy with our trips
Booked party of 10 to Mexico. Great work by Elliott. Got us a great price, prebooked all the seats and great communication. Highly recommended
My transit in Miami on the way back was a little tight. I ended up sprinting the length of Miami airport whilst last calls were being issued. Pleased to say I made it though. Other than that all flights were exactly as promised although there was a noticeable drop in standard on American Airlines compared to BA.
Fantastic service once again
Darren was excellent
Jane was able to transfer our flights so we could fit in my friend's wedding in Phoenix en route to Mexico. She also booked our seats on all 3 flights which made the whole journey so much better. She is a star!
Great service as always
Philippa was on point as usual, thanks
All went exceptionally smoothly and brilliant value for money
Justin went over and beyond to help.
I was kept up to date with everything I needed to know in good time
Bradley, as always, was brilliant.
Alfie at DialAFlight is great. Loved every holiday I have booked and they have all gone so smoothly.
Jack always looks after us well
Tony Judge was always on hand to support and answer questions. He made the booking of our honeymoon and the trip itself go super smoothly
An amazing holiday and Jake again delivered on every request. Would recommend to everyone
Great flights, great airlines and good value
Used you before, always been hassle free!
Kieran was excellent at arranging our trip
Timely updates from my appointed agent meant that I was kept aware of any changes to the bookings I had made. A courtesy call just prior to travelling was a nice touch. All in all 100% satisfied with the service.
Once again excellent, trouble free travel. There is little point in checking every website - one phone call to Eric and the job is done. Thanks again
Always excellent and thorough service.
As always, excellent service from Dominic and our holiday was superb.
It's very reassuring to know that if something goes wrong with my trip there's someone I can call to help sort it out.
Costa Rica is like an I-Spy book checklist of exotic holidays; you can travel from the Caribbean coast to the Pacific, stroll on white beaches with monkeys and pelicans and zipline through mountainous cloud-forests.
But unlike some of its wilder neighbours, the water is filtered, the hotels are chic, crime is low and the food is healthy, with a heavy focus on meat, rice and black beans.
My trip began at El Mangroove, a sophisticated boutique hotel on a beach on the Gulf of Papagayo on the north-east coast near the border with Nicaragua. There were howler monkeys in the trees, and cocktails at the bar.
It's not far from the Arenal volcano, a natural wonder that looks like a child's drawing. The shape of an incense cone, it sits reflected in Arenal lake, a manmade bowl of water fringed with vine-looped trees.
Luckily it hasn't erupted since 2005, though it still feeds hot springs all around the area. At the Tabacon hot springs complex, it emerged that 'hot' meant 'skinsearingly boiling'. There are more than 20 pools and waterfalls in the black volcanic rock, among tropical plants and flowers.
In one pool, an elderly couple stood blissfully beneath the waterfall, while others floated in glassy jetblack ponds amid floating clouds of steam as evening fell.
I found my own little pool, and lay back with my eyes closed for so long that I opened them to find myself facing a pair of orange Crocs worn by a concerned Texan man who was clearly wondering if I was dead. If I was, it was a good way to go.
That night, I stayed at the Arenal Springs hotel, a Spanish-style resort featuring rows of neat bungalows, like a tropical version of The Truman Show. I was worried that my Spanish doesn't extend beyond 'vino por favor', but almost everyone speaks English in the country's resorts, used as they are to vacationing Americans.
Costa Rica's main draw for me, though, was the wildlife. Already, I'd seen citrus-peel-bright butterflies, vultures circling over the Pan-American highway, and a clutch of hefty iguanas slowly blinking the day away in a tree.
But a cruise down the San Carlos river made all that look like a palatecleanser. As the boat set out across the still, peat-brown water, vines and foliage hanging from the banks, a cayman lay immobile on the sand, watching us with eyes golden as chocolate money.
There were basilisk lizards the searing green of primary-school poster paint, mangrove swallows following the boat, and - high up in the branches - a sloth, dangling upside down.
We saw capuchin monkeys with faces like cross old men and birdlife to make any twitcher weep - a fluffy Great Potoo, Amazon kingfishers and boat-billed herons perched on bleached branches.
The following day, we headed uphill to Monteverde, a small town in the mountainous north west. It's more than 5,000ft above sea level and wreathed in misty cloud. And when we arrived, it was raining biblically. It's a town for backpackers and adventurers, strung with telegraph wires and lit by the fog lamps of Isuzu trucks.
I found the thin, humid air hard to breathe, and though our hotel, El Establo, was smart and pleasant, I was relieved to get into the cooler cloud forest the next day, where Selvatura Park offers ziplining through the trees (I feebly declined), a beautiful butterfly house, a hummingbird garden, and a walk along eight astonishing hanging bridges (I said yes to all three).
In the hummingbird garden, the tiny birds whirred frantically around feeders filled with sugar water. Flashing emerald, royal purple and scarlet, and so tame they'll perch on your finger, it was like holding a tiny portable fan, and one of the best experiences of the trip - particularly when a coatimundi emerged and snuffled through the flowers.
The hanging bridges are where parts of the Paddington movie were filmed. There was no sign of Aunt Lucy, but we did hear howler monkeys barking in the trees like a pack of junkyard dogs, and trip over a millipede the size of an inner tube.
After that, riding a horse through the Santa Rosa National Park amid clouds of yellow butterflies, and visiting the Monteverde coffee plantation belonging to flirtatious 78-year-old Don Juan ('He has a much younger wife,' said our guide) were added bonuses.
We finished the trip at Dreams Las Mareas, above Salinas Bay and close to Nicaragua. Newly built, with swim-up terraces by the rooms, and a series of high-end restaurants, this is luxury the American way with every whim catered for.
I'll admit I preferred the wild side, where vultures hover over houses the colour of Skittles sweets, monkeys hurl themselves through the vines, and a kaleidoscope of tropical birds whirls among the soursop trees of the rainforest, high above the clouds.
First published in the Mail on Sunday - June 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements